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RulesLEMON GYM rules of sports club use
Last updated: September 2025.
1. Definitions
1.1. In these Rules, capitalized terms shall have the meanings set out below, unless the context requires otherwise:
Client — a person who has purchased:
- a Membership for a specified period;
- a Single-Visit Pass;
- other paid additional services in accordance with the procedure established by the Health Club.
Membership — a right acquired by a person to visit the Sports Club and use the Services for a specified period, depending on the type of Membership purchased.
Minor — a Sports Club client from the age of 14 (inclusive) who, with the written consent of parents or guardians, may train in the Sports Club independently.
Services — services offered by the Sports Club, which include or may include:
- group training sessions;
- the gym;
- additional services (e.g., personal training) for which the Client pays an additional fee.
Additional service fees or administrative fees are set out in Appendix 2.
Fingerprint Reader — a non-reproducible fingerprint template of the Client, using scanners installed in the Sports Clubs to scan a non-reproducible fingerprint template. The non-reproducible fingerprint template is presented upon arrival at the Sports Club and is scanned when the Client places a finger on the non-reproducible fingerprint template reader. By placing a finger on the non-reproducible fingerprint reader, the Client is identified and obtains the right to use the relevant Sports Club Services.
Appendix — an appendix to these Rules, which forms an integral part of the Rules.
Booking — the advance reservation of a place in group classes.
Sports Club — a gym operating under the Lemon Gym brand to which these Rules apply.
Agreement — an agreement concluded between the Client and the Sports Club, consisting of special terms and general terms, together with all appendices, amendments, and supplements thereto.
Rules — the rules for using the Services provided by the Sports Club, which define the procedure for providing Sports Club Services, mandatory safety, hygiene and other requirements for Clients, and the rights, obligations, and liability of the Sports Club and its Clients. The Rules constitute an agreement between the Client and the Sports Club.
Single-Visit Pass — a right acquired by a person to visit the Sports Club once and use the Sports Club Services in accordance with the conditions established by the Sports Club, which can be found at: www.lemongym.ee.
2. General Provisions
2.1. The rules for using the Sports Club Services are binding on all Clients and other persons using the Sports Club Services. The Client may begin using the Sports Club Services only after the Client has carefully familiarized themself with the Rules and confirmed this by their signature.
2.2. The Rules are available on the Sports Club website and at the self-service terminal located in the Sports Club.
2.3. In the event of changes in market conditions or in legal acts regulating the market, as well as upon the occurrence of other grounds or circumstances, the Sports Club administration has the right to update the Rules, notifying Clients thereof no later than 30 (thirty) days prior to the update of the Rules, in the following ways: by placing a link to the new rules on the Sports Club website, by posting the relevant notices at the Sports Club reception or on the notice board and/or by sending a message to the Client by e-mail or SMS. A Client of the Sports Club shall be deemed to have agreed to the amendments to the Rules if the Client does not notify the Sports Club, before the date the amendments enter into force, that the Client does not agree to the amendments to the Rules. If the Client does not agree to material amendments to the Rules, the Client may contact the Sports Club by e-mail at hello@lemongym.ee. A Client who does not agree to material amendments to the Rules has the right to terminate the Agreement in accordance with the procedure established therein.
2.4. Right to Use the Health Club Services
2.4.1. The right to use the Sports Club Services is granted to persons who, in accordance with the procedure established by the Sports Club, have purchased a Membership or a Single-Visit Pass and have familiarized themself with the Rules and signed them. From the age of 14 (inclusive), a minor signs personally together with their parents (guardians).
2.5. Rights of Minors to Use Health Club Services
2.5.1. Clients aged 14–17 may train in the gym only upon submission of a written request by one parent or guardian (the request must be completed in the Sports Club or by sending the information to hello@lemongym.ee together with the parents or guardians) (Appendix 3). When signing the Agreement, the payer may only be an adult. In such case, the parents/guardians assume all risks related to the health of the 14–17-year-old Client or any harm to the Client’s health and life, except where such damage is caused by the fault of the Sports Club.
2.6. Prices of Membership and Additional Services; Purchase Procedure
2.6.1. The prices of Membership and additional services, or other applicable fees in the Sports Club published on the Sports Club website, are determined by the Sports Club. The membership fee is paid for the Membership period (e.g., a month, six months, a year, etc.), not for the number of visits to the Sports Club during the Membership period, i.e., if the Client does not visit the Sports Club during the Membership period. During the period of the Client’s membership status in the Sports Club (except in the cases referred to in clauses 2.7.2. and 4.1.3.), the Client’s membership fee shall not be reduced, except in cases where the Client was unable to visit the Sports Club due to the fault of the Sports Club.
2.6.2. The Client may pay for services or goods in the Sports Club:
(a) by bank card or via internet banking;
(b) with Sports Club gift cards. The terms of use of gift cards are indicated on each gift card.
2.6.3. A Sports Club employee has the right, when the Client purchases a Membership or a Single-Visit Pass, to ask the Client to present a photo identification document. Failure to present the document may result in refusal to sell the Membership or Single-Visit Pass.
2.6.4. Clients who wish to use a discount offered to students, pensioners, or persons with disabilities when purchasing a Membership must present supporting documents.
2.6.5. Membership status may also be issued to Clients on the basis of a separate written agreement. A separate written agreement for the provision of Sports Club services is concluded with a legal entity (for the provision of Sports Club services to the employees, representatives, etc. of such legal entity).
2.7. Procedure for Using Membership
2.7.1. The Client must begin using the Sports Club Services no later than within 7 (seven) calendar days after payment for the Membership, unless a different Membership activation term is stipulated in the relevant Agreement. If the Client does not begin using the Sports Club Services within this period or within the term stipulated in the relevant Agreement, the Membership is activated automatically and the validity period corresponding to the type of Membership begins to run.
2.7.2. The services included with the purchased Membership are allocated according to its type. Membership types and their descriptions:
(a) PREMIUM — the membership price includes: unlimited entry to all Lemon Gym sports clubs; group training sessions; free suspension of membership for 4 weeks; use of the Yanga vitamin water dispenser at a 50% discount;
(b) COMFORT — the membership price includes: unlimited visits to one selected Lemon Gym sports club.
(c) PREMIUM FLEX — the membership price includes: unlimited access to all Lemon Gym sports clubs; group training sessions; use of the Yanga vitamin water dispenser at a 50% discount;
(d) FLEX — the membership price includes: unlimited entry to one selected Lemon Gym sports club.
2.7.3. Membership may be suspended, i.e., the Client may be granted a break, if provided for in the Membership Agreement, only for a specified period and only in specified period increments, provided that the Client notifies the Sports Club thereof at least 1 (one) business day in advance. The Membership is reactivated automatically after the suspension period. Due to the granted break, the service fee for the current month is reduced; if the overpayment for the current month has been fully paid, it is carried over to the next month. Membership may be suspended for a minimum of 7 calendar days. Upon suspension of Membership, the end date of the agreement is extended by the length of the suspended period.
2.7.4. Membership is personal. Transfer to another person without the prior consent of the Sports Club is prohibited; in the event of violation of this clause, the Membership will be blocked without prior notice.
2.7.5. A Client wishing to transfer the Membership to another person must submit a written application to the Sports Club indicating the first and last name of the specific person to whom the Membership is transferred, and pay a one-time Membership transfer fee, which is published on the Sports Club website and in Appendix No. 2. The application may also be sent by e-mail to hello@lemongym.ee.
2.7.6. A Client wishing to change the type of purchased Membership or the selected Sports Club must submit a written request (in free form) for changing the Membership, or contact hello@lemongym.ee. When exchanging a less expensive Membership for a more expensive one, the Client must pay the difference in the membership price according to the prices in effect at the Sports Club on the date of the exchange. The Client may not exchange a more expensive membership for a less expensive one.
2.8. Entry to the Sports Club
2.8.1. Clients who have purchased a Membership may enter the Sports Club and use the Sports Club Services using one of the following identification methods:
(a) a fingerprint template after submitting the fingerprint image via self-service for generating the fingerprint template. The fingerprint template is assigned in the system to the Client’s account; or
(b) an issued RFID card, which the Client must carry on each visit. In such case, the Client undertakes to present a photo identification document and show it to a Sports Club employee if the Sports Club employee has doubts about the Client’s identity;
2.8.2. If the Client does not agree to identify themself using any of the methods specified above, or if the Client cannot be identified using any of the methods specified above, the Client must carry an identity document on each visit and present it to reception staff before entering the Sports Club premises where access is controlled.
2.8.3. A Client who does not agree to be identified by fingerprint or by photo, or whose fingerprint cannot be read, or who forgets or otherwise fails to present an identity document, shall not be admitted to the Sports Club.
2.9. Safety and Storage of the Client’s Belongings
2.9.1. The Sports Club does not provide a storage service for belongings, but provides Clients with the opportunity to leave carried items in designated places. Clients leave their personal belongings in the Sports Club changing room and in lockers, which Clients must lock for the duration of the training.
2.9.2. The Sports Club is not liable for items left by Clients in changing rooms or other Sports Club premises, except where this occurred due to the fault of the Sports Club.
2.9.3. The Health Club is not liable for the loss of and/or damage to Clients’ personal belongings, except where this occurred due to the fault of the Sports Club.
2.9.4. Items left in the Sports Club by a Client are stored after being found for no longer than 7 (seven) days and are thereafter destroyed. Found documents are handed over to the police. Clients are not additionally notified about items left behind.
2.9.5. When leaving the Sports Club, the Client must leave the locker unlocked. If a locker is left locked after the Sports Club’s working hours, the lock will be broken, and the Sports Club shall not be liable for any resulting damage.
General Rules for Clients’ Safe Conduct in the Sports Club
3.1. In the Health Club and on its territory, the Client must:
3.1.1. Use the Services, property and equipment provided by the Sports Club responsibly and carefully, and take all possible measures to avoid causing harm, when using the Services, to the health and property of themself, the Sports Club, other Clients and Sports Club employees.
3.1.2. Before using the Sports Club’s equipment and inventory, familiarize themself with the rules for using such equipment and inventory displayed in the Sports Club premises or indicated on the inventory; in case of uncertainty, do not use the relevant equipment and inventory and instead contact the responsible Sports Club employees for the necessary information.
3.1.3. Use the Sports Club’s equipment and inventory only for their intended purpose, in the manner and procedure established by the rules of use of such equipment and inventory; do not use temporarily damaged equipment and inventory.
3.1.4. Do not hinder other Clients from using the Sports Club Services. Clients who have noticed inappropriate behavior by other Clients that interferes with other Clients’ use of Services or may endanger other Clients’ safety or health must report this to the responsible Sports Club employee or by e-mail to hello@lemongym.ee. In case of danger, the emergency button located in the Sports Club must be pressed.
3.1.5. Immediately inform Sports Club employees, or by e-mail to hello@lemongym.ee, of any deterioration in one’s own or other Clients’ health, or of any injury sustained while using the Sports Club Services.
3.1.6. Sports clothing and closed sports footwear that keeps the foot stable are mandatory in the gym.
3.1.7. After performing exercises or finishing a group training session, equipment must be left in order and suitable for use by other Clients, and training accessories, other tools and weights must be placed in the designated locations.
3.2. In the Sports Club and on its territory, Clients are prohibited from:
3.2.1. Taking photographs or filming in the Sports Club without the written permission of the Sports Club management.
3.2.2. Providing health-related or similar services to Sports Club Clients, consulting or training Clients, without the consent of the Sports Club / without purchasing the Membership for this purpose (Membership is only for personal trainers).
3.2.3. Bringing in or consuming alcohol or other psychotropic substances; bringing in or consuming beverages in glass containers.
3.2.4. Performing exercises on machines or mats without laying out a towel.
3.3. The Client is informed and agrees that the Client works (trains) independently in the Sports Club gym, selecting specific Sports Club trainers, tools and equipment. The Client also performs physical exertion in accordance with the Client’s individual needs, personal characteristics, body condition and medical recommendations. Sports Club employees are not present in the gym and the Client’s workouts in the gym are not supervised.
3.4. Taking into account the specifics of the Sports Club’s operation and customer service, and the fact that Clients use the Sports Club Services independently, Clients are informed and agree that during the Sports Club’s individual working hours Sports Club employees must not be present in the Sports Club service premises.
3.5. Booking places in group classes
3.5.1. A Client who wishes to participate in group classes must book a place in advance on the Sports Club website or in the mobile application. The number of places in Sports Club group classes is limited, and if a place is not reserved, the Sports Club does not guarantee the availability of free places or participation in the class.
3.5.2. Group classes take place if at least 3 (five) Clients participate in the class.
3.5.3. If the Client cannot attend a pre-booked group session, the Client must cancel the Booking independently. Cancellation is possible only if more than 60 (sixty) minutes remain before the start of the training.
3.5.4. Booking for group classes is possible 3 (three) days before the class starts. A maximum of 3 (three) group sessions may be booked per day.
3.5.5. If the Client booked a place in a group training session and did not participate in the training 2 (two) times within 2 (two) calendar weeks, the Client’s right to book training sessions is suspended for 14 (fourteen) days from the date of the second missed training.
3.5.6. At the start of a group session, the Client must be present in the Sports Club; otherwise, the Booking is invalid.
Client’s Rights and Obligations; Liability
4.1. The Client has the right:
4.1.1. To use the Sports Club Services after purchasing a Membership for the selected duration or a Single-Visit Pass.
4.1.2. To refuse the provision of Services and request a refund of the fees paid for Membership proportionally to the period remaining until the end of the Membership, only after covering the direct losses incurred by the Sports Club as a result (except where the refusal of Services is due to the fault of the Sports Club), which shall include:
(a) the discount granted to the Client for acquiring a long-term Membership, for the period from the date of acquiring the Membership until its end date. When calculating this discount, the difference between the price of a one-month Membership without discount and the actual price of a one-month Membership purchased by the Client shall be used. The resulting difference is multiplied by the number of months from the purchase date of the Membership until its end date;
(b) the discount granted to the Client when purchasing a long-term Membership, for the period from the purchase of the Membership until the absence from visiting the Sports Club due to surgery and/or fractures, provided that a supporting document is submitted no later than 15 (fifteen) days;
(c) debt management and other costs.
4.1.3. To refuse Services in the event of critical illnesses (Appendix 3) and request a refund of a portion of the insurance premiums paid for Membership proportionally to the period of non-attendance of the Sports Club due to illness until the expiry of the Membership — only upon submission of supporting documents.
4.2. The Client undertakes:
4.2.1. To use the Services, property and equipment offered by the Sports Club responsibly and carefully.
4.2.2. When visiting the Sports Club, to comply with the club rules.
4.2.3. To be sober and not under the influence of psychoactive substances (narcotics, medicines, other intoxicating or toxic substances).
4.2.4. To visit only the Sports Club premises intended for Clients.
4.2.5. To compensate the Sports Club for direct losses incurred if the Membership is terminated unilaterally before the end of its validity period due to the Client’s fault, or if the Sports Club terminates the Membership due to the Client’s fault.
4.2.6. To compensate the Sports Club for material damage caused by the fault of the Client or minors accompanying the Client (including due to damaged equipment, inventory, etc.), in accordance with the damage assessment report provided by the Sports Club. The Client must compensate the Sports Club for the damage caused no later than within 3 (three) calendar days from the date the damage assessment report is presented to the Client responsible for causing the damage, unless a different compensation deadline is agreed (between the Sports Club administration and the Client).
4.3. Clients’ liability:
4.3.1. Clients with health disorders that may endanger their own or other Clients’ health and/or life must notify the Sports Club of such disorders.
4.3.2. The Client is informed and agrees that the Sports Club provides Clients with the opportunity to use the Services, but does not assess the impact of the Services on the health of a specific Client and does not guarantee a positive effect for the Client; i.e., the Services provided by the Sports Club, taking into account the health condition of a specific Client, may have a negative impact on the Client’s health, and therefore the Client must be cautious and careful when deciding to visit the Health Club and selecting specific Services offered.
4.3.3. If Sports Club employees have a reasonable suspicion regarding the Client’s state of health, a Sports Club employee has the right to require the Client to provide a medical certificate regarding the Client’s health. Medical certificates submitted by Clients to the Sports Club are not processed automatically and are not systematized, nor are they intended for the formation of a data system.
4.3.4. Before selecting specific Sports Club Services, the Client must take into account the Client’s health condition and the possible impact of the Services, i.e., ensure that the Client’s state of health allows the Client to visit the Sports Club and use the Services offered accordingly.
4.3.5. Clients who use the Sports Club premises and Services independently choose physical activity according to each person’s needs, personal characteristics and the effect on the body.
4.3.6. All liability for the Client’s health disorders, injuries and accidents that occurred during a visit to the Sports Club lies with the Client, except where such damage occurred due to the fault of the Sports Club or Sports Club employees.
Sports Club Rights and Obligations; Liability
5.1. The Sports Club has the right:
5.1.1. To change the Sports Club’s opening hours, as well as to change the opening hours of individual areas of the Sports Club and to regulate access to them for Minors. Clients shall be notified of such changes in the manner specified in clause 2.3 of the Rules.
5.1.2. During preventive maintenance works, not to provide the Service for up to 48 (forty-eight) hours.
5.1.3. During campaigns conducted by the Sports Club, to establish other rules and validity conditions for individual membership types or single-visit passes distributed during such campaigns (as an exception to these Rules), which are binding on Clients who have purchased such promotional memberships. The unique rules and conditions of Memberships distributed during campaigns are published in the terms of the relevant campaign and on the Sports Club website.
5.1.4. If there are reasonable doubts about the Client’s health condition, to request that the Client stop training and recommend consulting a doctor. In order to use the Sports Club Services, the Sports Club may request a medical certificate.
5.1.5. Not to provide the relevant Services to persons with health disorders that may endanger the health and/or life and safety of the person themself or other Clients, as well as the sanitary-hygienic condition of pools, baths or saunas (infectious diseases, urinary incontinence, etc.).
5.1.6. To require Clients who have violated clauses 3.2.1, 3.2.2 and 3.2.3 of these Rules to stop using the Services provided by the Sports Club and to leave the Sports Club premises without compensating the Client for any damage incurred.
5.1.7. In respect of Clients who have violated clauses 3.2.1, 3.2.2 and 3.2.3 of these Rules, as well as in cases where the Client’s behavior poses a danger to other Sports Club Clients or the Client visits the Sports Club in an intoxicated state and does not comply with Sports Club employees’ instructions, to immediately terminate the Client’s Membership and not allow the Client to enter the Sports Club. In such case, the Client shall be refunded the portion of the Membership service fee proportionally to the period remaining until the end of the Membership, minus the direct reasonable damage incurred by the Sports Club due to non-performance of the Membership conditions.
5.2. The Sports Club undertakes:
5.2.1. To notify Clients of changes to the Sports Club opening hours at least 3 (three) calendar days in advance by posting relevant notices in a visible place in each Sports Club and by providing the relevant information on the Sports Club website.
5.2.2. To notify Clients of changes to the schedule at least 3 (three) calendar days in advance by posting relevant notices in a visible place in each Sports Club and by providing the relevant information on the Sports Club website.
5.2.3. To provide Services throughout the entire validity period of the Membership, except where the Sports Club is closed for reasons not related to the Client, including, but not limited to, elimination of the consequences of accidents, planned repair works, sanitary-hygienic reasons, or after the declaration of a state of emergency, quarantine, etc. in the state or municipality where the specific Sports Club is located, due to which the Services cannot be used.
5.2.4. To suspend and extend the validity of the Client’s Membership for the period during which the Sports Club was closed for the reasons listed in these Rules, except for public holidays and preventive inspection works carried out in the Sports Club no more than twice a year. The Sports Club has the right, during preventive maintenance works, not to provide Services for up to 48 hours, notifying the Client no later than three days in advance via a notice in the Sports Club premises, on the Sports Club website, and by e-mail or SMS. During this period, the Client is given the opportunity to visit other Lemon Gym sports clubs.
5.3. Sports Club liability
5.3.1. The Sports Club provides Clients with the opportunity to use the Services offered by it, but does not assess the impact of the Services on the health of a specific Client and does not guarantee their positive effect; i.e., the Services provided by the Sports Club, depending on the health condition of a specific Client, may have a negative impact on the Client’s health, and therefore the Client must be cautious and careful when deciding to visit the Sports Club and selecting specific Services offered.
5.3.2. The Sports Club shall not compensate the Client for material or non-material damage caused to the Client’s health or life due to the Services provided, except where such damage occurred due to the fault of the Sports Club or its employees. The Client confirms that the Client has been duly informed and knows and understands that the Sports Club and its employees are not liable to the Client if the Client themself (including minors) does not comply with the general requirements of safe conduct and/or instructions of the Sports Club staff and/or the Rules.
5.3.3. If the Client refuses to call an ambulance in the event of an accident in the Sports Club during which the Client’s health is harmed, or leaves until the ambulance arrives, or refuses to cooperate after the ambulance arrives, in such cases the Client shall bear full responsibility for the damage caused to the Client and the related consequences, provided that the damage (consequences) did not occur due to the fault of the Sports Club.
5.3.4. The Sports Club has no obligation to compensate the Client for any inconvenience if the training session indicated in the schedule is conducted by another trainer, or if the training did not take place for objectively justified reasons and the Clients were notified thereof immediately in the prescribed manner.
6. Final Provisions
6.1. The Sports Club and the Client cooperate in performing the Agreement and the Rules and seek the most economical way for both parties to perform the Agreement and the Rules. Performance of the Agreement and the Rules, the intention to amend the terms of the Agreement or the Rules, and other circumstances may be discussed by the Sports Club and the Client in writing, by phone, or at the place where Services are provided. Any amendments to the terms of the Agreement shall enter into force from the moment of concluding the amendment agreement, which may be executed in one of the following ways:
(a) by signing documents or exchanging signed documents at the place where Services are provided;
(b) by exchanging signed documents via registered mail or courier;
(c) by exchanging documents signed with a qualified electronic signature (e.g., a mobile electronic signature) electronically;
(d) by exchanging digital copies of documents via e-mail (PDF or other suitable format);
(e) via the Sports Club website, if such possibility exists;
(f) if the Sports Club and the Client have agreed by phone, then after the Sports Club sends the Client information about the amendments by e-mail and the Client confirms it by e-mail.
6.2. A notice or other information sent by e-mail shall be deemed received on the actual day of sending, or on the next business day if the day of sending was a day off, or if the e-mail was sent on business days after 17:00 (local time of the recipient of the notice or information). Notices or other information sent by registered mail or courier shall be deemed duly delivered if sent by registered or courier mail accordingly.
6.3. The parties shall endeavor to resolve disputes amicably, but if the dispute cannot be resolved, the Client may always contact the national consumer protection authority, fill in the form in the EGS system at http://ec.europa.eu/odr/, or apply directly to the competent court.
6.4. Detailed and up-to-date versions of the Sports Club internal rules are provided and available for review on the Health Club website.
6.5. By signing the service provision agreement, the Client confirms by their signature that the Client has familiarized themself with these Rules and agrees to comply with them, and assumes responsibility for non-compliance with the conditions and obligations set out in the Rules and the consequences resulting therefrom.
6.6. Parents/guardians of minors confirm, by signing the service agreement, that:
(a) the Minor’s state of health allows the Minor to use the Sports Club Services;
(b) the Minor has familiarized themself with the Rules and complies with them;
(c) damage caused to the Sports Club and third parties shall be compensated in accordance with the legislation of the Republic of Estonia;
(d) they are responsible for the Minor’s conduct in the Sports Club and for the Minor’s health disorders caused by the Minor’s negligence or improper care or other failure by parents (guardians) to fulfill their obligations, except where the damage was caused due to the fault of the Sports Club.
6.7. Lemon Gym OÜ has the right, without the Client’s separate prior consent, after notifying the Client in writing, to transfer its rights and obligations arising from the Agreement to any person related or unrelated to the Service Provider, provided that at the time of transfer the guarantees granted to the Client under the Agreement are not reduced.